FAQs

How long will my order take?
All orders usually gets shipped within 5-7 working days. So you can expect a delivery between 8-1 days. You will get a tracking link in your inbox as soon as your order is shipped.

 

I received a damaged product. What do I do?
Drop us a mail at thebrokenhash@gmail.com with images of the damaged product within 15 days of receiving the order. We will check and have the product replaced or refund your money whichever is preferred.
Complete amount will be refunded and it can reflect in your account in 7-10 business days from the refund processed date.

 

What do I do if I don't like the product I received?
Drop us a mail and we will initiate your return. But please note that the products purchased can only be returned unopened/unused without damage and with all the tags intact within 15 days of receiving the order.
Please make sure that the return product is packed well to avoid any damages in transit. The courier charges incurred by you to send us back the product will not be refunded. No return/refund/exchange is possible for customised products unless it is damaged.

 

How and when can I cancel my order?
Drop us a mail to thebrokenhash@gmail.com before the order is shipped.
Orders can be cancelled only if it has not been shipped from our warehouse.
No cancellation applicable for customised products once the order is placed.

 

I placed an order but entered the wrong shipping address, what can I do?
If you place an order with an incorrect shipping address, you can message me to correct it, only if the order has not already been shipped. If an order has already been shipped and does not arrive due to an incorrect or incomplete shipping address on the order, unfortunately I will not be able to offer a refund.

 

Do you take custom/personalized orders?
We surely take custom orders with a minimum order quantity for specific products.
Please drop us an email at thebrokenhash@gmail.com to discuss. We also take custom bulk orders and corporate orders.